Trade in your old device, unlock its value
Get an instant online valuation, send your device securely, and receive payment once verification is complete.
At a glance
What you need to know
Minimum age
You must be at least 18 and the legal owner of the device you're trading in.
To send your device
Send your trade-in device within 14 days unless otherwise agreed with our team.
Business days to payment
Payment normally issued by bank transfer once verification completes successfully.
Eligibility
Who and what qualifies
✓ Eligible for trade-in
✕ Not eligible
How it works
The trade-in process
Get your instant valuation
Select your device model, storage capacity, network status, and cosmetic condition online to receive an estimated trade-in value.
Purchase your new device
Complete payment for your new device in full at checkout. Trade-in value is not deducted at the time of purchase.
Receive instructions
Your new device ships and trade-in instructions follow. A prepaid return option may be supplied where applicable.
Prepare your device
Remove SIM and memory cards, back up data, clear all locks and accounts, disable Find My iPhone, and factory reset.
Package securely
Use strong cardboard with protective cushioning. Avoid padded envelopes and remove old shipping labels.
Send your device
Post within 14 days using tracked, insured shipping. Keep your tracking number and proof of postage.
Important safety notice
Do not post a device that shows any of the following. Damaged lithium batteries are a genuine fire risk in transit:
If you think your device may be unsafe to ship, contact Unbeatables support first — do not put it in the post.
Packaging
How to package your device
Use strong cardboard packaging with protective cushioning materials inside.
Avoid padded envelopes where possible — they offer far less protection.
Do not send accessories unless we specifically request them.
Remove all old shipping labels before posting to avoid misrouting.
What can reduce your trade-in value
Your final value depends on the condition of the device we receive. If the condition differs from your submitted description, Unbeatables may revise the offer. Common issues include:
Verification
Inspection & verification checks
IMEI & serial verification
Cosmetic inspection
Functional testing
Battery & charging tests
Activation lock checks
Blacklist & fraud checks
Hardware authenticity
Condition match review
Getting paid
Payment of trade-in value
Payment timeframe
Normally issued within 3–5 business days of your device passing inspection and verification.
Payment method
Made by bank transfer unless otherwise agreed, once all verification checks complete successfully.
Fraud, blacklisted or stolen devices
Unbeatables reserves the right to refuse devices identified as:
Where required, we may request proof of ownership or identification, refuse payment, hold the device, or report the matter to the relevant authorities. Devices confirmed as stolen or fraudulent may not be returned.
Responsibilities
Who is responsible for what
You are responsible for
Unbeatables is not responsible for
Our environmental commitment ♻️
Unbeatables supports sustainable technology and responsible electronics recycling. Eligible devices received through trade-in may be:
Need help with your trade-in?
Contact our team with your order number, device details, trade-in reference, and a description of your enquiry.